Frequently Asked Questions.

Who runs this website?
This website is run by newsXpress on behalf of locally owned newsXpress businesses across Australia. Each newsXpress is privately owned and run.


Where is my order confirmation?
Order confirmations are sent by the website immediately on processing the order. If you have not received a confirmation please check your junk email folder.


Are all your products new?
Yes.


Where is my order shipping from?
The confirmation lists the name or names of the newsXpress stores that will fulfil your order.


Why is my freight cost so high?
Our website represents products from more than 100 stores. The website places the order with the stores closest to you for the products you select. The shipping cost is the actual Australia Post cost.


How can I spend less on freight?
Select click and collect for which there is no freight charge.


How can I contact you?
The best point of contact is orders@popvinylsinaustralia.com.


Can I preorder from you?
Yes. Please contact your local store and they will let you what they have access to that you can preorder.


Are all your products new?
Yes.


What is your policy in chase pops?
We ask our newsXpress store owners to place chase pops on the shelves for the thrill of the hunt. Sometimes they are set aside for a give away. We tell our retailers to NOT keep them for selling on eBay and elsewhere at a premium as this is not cool.


Are you collectors?
Some of us are, yes.


Do you ship internationally?
No, sorry.


What if a product received is damaged?
Please let us know right away via orders@popvinylsinaustralia.com. Please include a photo of the damage.


I am looking for a donation for a charity.
We love to help charities as do our locally owned newsXpress businesses. We set our giving goals at the start of the year and are unable to take on additional requests from local charity groups.


We hope these FAQs address your questions. If not, please contact us and we will help as much as possible. We want your experience with us and all newsXpress stores to be happy for you and those for whom you buy pop products.

 

While you can purchase Pop! Vinyl stock from any of our stores, orders need to be separate for each store. Please select a store to make a purchase.

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